Why reviews matter
Reviews influence whether people call you, and they are a signal in local search. A steady flow of recent, genuine reviews builds trust faster than almost any ad.
Make it easy
Create your Google review link from your Business Profile and share it by WhatsApp or SMS right after a happy customer interaction. A QR code at your counter or on invoices also works well.
What to avoid
Do not buy reviews, write fake ones or offer rewards in exchange for positive ratings. These break Google’s policies and can get reviews removed or your profile suspended.
Reply to every review
Thank people for good reviews and respond calmly and helpfully to negative ones. Future customers read your replies, not only the ratings.